Privacy Policy for Joyful Dawn Farms
At Joyful Dawn Farms, we are committed to protecting your privacy. This Privacy Policy outlines how our online platform collects, uses, and safeguards the personal information you provide when interacting with our services, including our cultivation of exotic flowers, organic produce, artisanal baked goods, community workshops, farm-to-table catering, and senior engagement programs. We operate in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws.
Information We Collect
We collect various types of information to provide and improve our services to you.
- Personal Data You Provide Directly: This includes information you submit when you register for workshops, place an order for our products, subscribe to our newsletter, interact with our inquiry forms, or participate in our senior engagement programs. Such data may include your name, email address, phone number, and postal address.
- Transaction Data: When you make a purchase for our exotic flowers, organic produce, or baked goods, or book our catering services, we collect information related to the transaction, such as product details, purchase price, and other relevant transaction information. Financial payment details are processed by third-party payment processors who are PCI-DSS compliant, and we do not store your full payment card information on our servers.
- Communications Data: We may collect data from your communications with us, including emails, chat features, and customer service inquiries.
- Technical and Usage Data: Automatically collected data such as your IP address, browser type, operating system, referral source, length of visit, pages viewed, and website navigation paths. This helps us understand how our online platform is used and improve your experience.
How We Use Your Information
The information we collect from you is used for the following purposes:
- To Provide and Manage Our Services: This includes processing your orders for flowers, produce, and baked goods, managing your workshop registrations, facilitating farm-to-table catering services, and administering our senior engagement programs.
- To Communicate with You: Sending order confirmations, updates about your workshop registrations, responding to your inquiries, and providing information about our products and services (if you have opted in to receive marketing communications).
- For Internal Operations: Managing our online platform, troubleshooting, data analysis, testing, research, statistical purposes, and to ensure the security of our services.
- To Improve and Customize Your Experience: Understanding how our users interact with our site helps us tailor our offerings and content to better suit your preferences.
- To Comply with Legal Obligations: Fulfilling our legal and regulatory requirements.
Sharing Your Information
We do not sell your personal data. We may share your information with trusted third parties under specific circumstances:
- Service Providers: We may share data with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, website hosting, data analysis, email delivery, and customer service. These providers are bound by confidentiality agreements and are prohibited from using your personal data for any purpose other than providing services to us.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction. We will notify you via a prominent notice on our online platform of any such change in ownership or control of your personal information.
Data Retention
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Your Data Protection Rights (GDPR)
Under the GDPR, you have the following rights concerning your personal data:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the contact details provided below.
Security of Your Data
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. We regularly review our security procedures to consider new technologies and methods. However, no internet transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Joyful Dawn Farms
7890 Elmwood Park Drive, Suite 200,
Charlotte, NC 28217,
United States